To create a full site backup, login to your hosting control panel:
http://yourdomain.com:8443/smb/backup/list/
click "Back up"
click "OK"
This will create a backup of everything including the databases.
If you want to download your backup file to your computer, just click on the icon of a floppy disk on the right from the backup record.
NOTE: Never try to restore a backup until backup is completely finished. Doing this will result in incomplete broken site.
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